Terms & Conditions

GPSX is a trading style of Fleet Tracking Consultancy Ltd

Cloud GPS Tracking Platform (SaaS)

The Customer acknowledges and agrees that the availability of our vehicle tracking software (login.gpsx.uk) (or relevant parts thereof) is dependent upon systems, technologies and other factors which are beyond our control including but not limited to mobile communication networks, Global Positioning System technologies (GPS) and General Packet Radio Service technologies (GPRS) operated by third party providers and the Internet and interconnected systems. Due to the nature of such technologies, systems and other factors, problems including but not limited to, outages, link failures, power difficulties, network overloads, signal degradation and topographic, electromagnetic and other interferences and government intervention may have an adverse effect on the availability of our vehicle tracking services.

While we endeavour to ensure that the vehicle tracking software is normally available 24 hours a day and to mitigate where possible the adverse effects of the problems referred to above, we shall not be liable in any way for loss(es) suffered as a result of any such problems or if for any other reason the vehicle tracking software or any part thereof is unavailable to the customer at any time or for any period. Access to the vehicle tracking software may be suspended temporarily and without notice as a result of such problems or for any other reasons beyond our control.

The customer acknowledges and agrees that while we endeavour to ensure that the information on the vehicle tracking software is correct and free from technical, typographical or other inaccuracies, we do not warrant the accuracy and completeness of the material and in particular in relation to the various reports. Data transmitted from the vehicle tracker unit may be compromised, lost or corrupted in transmission due to factors beyond our control (including but not limited to failures in mobile, GPS and GPRS technologies operated by third parties). We do not warrant that the material on the vehicle tracking software is current or “real time” and the Customer acknowledges that it may be out of date and that we make no commitment to update such material. The material on the vehicle tracking software is provided “as is”, without any conditions, warranties or other terms of any kind.

Warranties & Returns

All our supplied hardware comes with a full 12 months warranty against malfunction and defects. Batteries are warrantied for 6 months only. In the event your item develops a fault within 12 months of the purchase date, we will repair/replace the item free of charge.  The customer will pay the cost to send the item back to us. For ALL returns you must first obtain a Returns Authorisation Number (RAN) from our support team by emailing support@gpsx.uk 

Fleet Tracking Consultancy Ltd  will not be responsible for any charges incurred in relation to removing and re-installing a faulty device.

SIM Cards & Data Consumption

Our SIM cards are multi network EU roaming and will work in most countries acress Europe where a 2G service is available. If the SIM card is used to connect in any other country it will be blocked.

Our SIM cards are priced to include 20MB of data per SIM card per month. If the useage excedes this amount, we reserve the right to alter the settings on your device to ensure data consumption remains within the 20MB allowance.

Service Subscription Plans

Service plans can be purchased from within your online account. Once a service plan is assigned to a device it is not transferable to another device. All service plan purchases are not refundable. If you have purchased a service plan, but have not assigned it to a device, it will automatically be assigned to your device once the current device service plan expires. 

Inactive Devices

If service on any of your devices is inactive for more than 3 months, the SIM card will be blocked and the device will be removed from your account. To re-activate a blocked device you will need to contact us at support@gpsx.uk It may not be possible to restart a blocked SIM card in which case if you wanted to reactivate the device it may require us to send you a new SIM card which will be charged at £3.

Tariff Changes

We reserve the right to increase or decrease the price we charge for our software service subscriptions. Any tarrif changes will only be applied to new credit purchases and will not affect existing active service plans.

Severability

In the event any one or more of the provisions of these terms & conditions shall be held to be invalid, illegal or unenforceable, the remaining provisions of these terms shall be unimpaired and the terms shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.